--- title: Frequently Asked Questions | National Food Group description: Explore our FAQ section to find answers about products, orders, and services at National Food Group. Get the information you need today! --- ## Search: Search # Frequently Asked Questions ## Got Some Questions? We've Got Some Answers! ### How do I become a customer? Reach out to us to get started at your convenience - call 800.886.6866, email us at [info@nationalfoodgroup.com](mailto:info@nationalfoodgroup.com), or complete [this form](https://nationalfoodgroup.com/contact-us). ### What size does my order have to be? We are a stocking distributor with a broad line mix of frozen, refrigerated & dry food items that can be mixed to facilitate any size order and meet and order minimums.  Many items require pallet quantities or greater; however smaller quantities or mix-and-match options may be available in some instances.   ### Do you sell to overseas companies? Currently we sell only to U.S. customers.   ### How do I get a sample? Simply call or email your sales representative and they'll expedite courtesy samples to you free of charge as we are able. Some products may have limited availability. For additional help, email [info@nationalfoodgroup.com ](mailto:info@nationalfoodgroup.com)or call us at (800-886-6866.   ### What do I do if I need my product hand unloaded? Upon placing your order, please notify your sales representative so arrangements can be made to deliver your order within your defined parameters.     ### What are Opportunity Buys®? National Food Group’s Opportunity Buys program enables customers to buy high-quality, name-brand products at a greatly reduced price. You can stretch your food service budget by acquiring items at wholesale cost that you won’t find through standard distribution channels. These exceptional values come to you through our strong, ongoing relationships with major manufacturers. We also offer Ongoing Opportunity Buys® which are the same high-quality, low-cost items but can be ordered on a recurring basis. Learn more about our programs [here](https://nationalfoodgroup.com/programs).     ### What is the Always Available® Program About? Have what you need, when you need it, and at a price that’s affordable. National Food Group leverages our purchasing power and expertise with numerous national manufacturers so you can have access to a wide array of relevant, high quality Always Available items you can always count on. Learn more about our programs [here](https://nationalfoodgroup.com/programs).     ### What is commodity processing? As a USDA nationally approved processor, we help make the commodity diversion process simple so K-12 schools are able to feed their students with the best food at the best value. We work closely with K-12 schools to help them navigate the Commodity Processing process, set up appropriate contracts and fulfill them by manufacturing and delivering single-serving products to be used in food service programs. We value our role in contributing to better quality and more wholesome menu options for the nation’s children while helping school districts realize substantial savings. Learn more about how we partner with K-12 schools [here](https://nationalfoodgroup.com/markets-we-serve).     ### I'm a manufacturer and I want to do business with National Food Group, who do I speak with? To discuss partnering with National Food Group, complete our [Become A Supplier ](https://nationalfoodgroup.com/become-a-supplier)form to get started. We always look forward to building more relationships.   ### How can I get assistance if I need it? Your first point of contact is your sales representative. Our company promises a single point of contact to assure the highest level of service! However, if for some reason you are unable to locate your primary contact, please call our toll free number at 800.886.6866 or email us at [info@nationalfoodgroup.com.](mailto:info@nationalfoodgroup.com)     ### What if I am looking for a product, but I do not think you carry it? Please let us know! We welcome your feedback and are constantly stocking new products at the request of our customers. Our procurement department is consistently sourcing, sampling and stocking new products and your input is invaluable to us staying relevant to your needs. Contact your sales representative, call (800) 886-6866 or email us at [info@nationalfoodgroup.com](mailto:info@nationalfoodgroup.com) ### My item is out of stock, what do I do now? Your sales representative will assist you in creating a back order OR directing you to the new replacement product now in stock.   ### Are volume discounts available? ABSOLUTELY! We offer the best prices and price options around. Contact your sales representative, or [become a new customer](https://nationalfoodgroup.com/become-a-customer) today.   ### How do I get more detailed product information or specifications? Complete label and nutrition facts are always available when you need them. Please contact your sales representative for more information, or email us at [info@nationalfoodgroup.com](mailto:info@nationalfoodgroup.com).   ### How do I get a copy of my invoice? Or a copy of my order? Invoices are automatically emailed to customers directly. Contact your sales representative directly for account information. If needed, contact our Accounting team at (800) 886-6866 or [email us](mailto:elevering@nationalfoodgroup.com). ### I have an issue regarding a recent delivery. First of all, please accept our apologies! Please contact your sales representative to communicate any feedback so we can correct the problem immediately and provide excellent service for all future shipments. It is our mission to find creative solutions and we stand by our 100% satisfaction guarantee. ### Can I prepay for my order? Yes. Please contact your sales representative for more information.   ### Do you take credit cards? Yes. Please contact your sales representative for more information.   ### Who owns National Food Group? We are a second generation family-owned business.